Simplicity, transparency and security are the hallmarks of your online shopping experience at Kraafty.com. We go the distance to ensure that every transaction on our website is seamless.

We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please read our Return Policy below for your understanding.

Eligibility for Return

• A wrong product has been dispatched and does not match the item selected during order confirmation.
• A quality or manufacturing defect is identified on the received product.
  
• The product is received in a damaged condition. Please do not accept any package if it is tampered or damaged upon delivery.

Return Process

Raise a return request within 48 hrs of delivery by calling our Customer Service at +91 8005629558 (Mon-Sat 10 AM-7 PM IST) or email support@kraafty.com. You can also submit your request from My Account → Submit a Support Request.

Send a clear picture/video of the product depicting the issue along with order details to the above email/WhatsApp for faster processing. Our Quality Assurance team will evaluate eligibility.

We will update you on the return request status within 2-3 days. Upon approval, a reverse pickup will be arranged (2-3 working days for pickup, 10-30 days to reach our warehouse).

Once the merchandise reaches our warehouse, the refund process will initiate within 7 days.

Points to Remember

• Product must be returned with the original packaging, including tags, barcodes, accessories, manuals, warranty cards, shipping label and invoice.
• Product should be unused and in its original condition.
• Products can be returned for store credit or refund; both are processed within 7 days of receiving the merchandise.
• Kraafty.com reserves the right to do a thorough quality check before issuing any refund. Each request is handled on a case-by-case basis.
• Products bought online cannot be exchanged or returned in physical stores.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions policy will prevail.

Refund Policy

All refunds are processed within 7 days of the merchandise reaching our warehouse. Refunds will be issued as Store Credits or via the original payment method.

Store Credits have no expiry date or usage limitations and are usually issued within 24-48 hours.

Refunds via the original payment method follow the same transaction channel. Online refunds are processed within 7 working days; banks may take ~5 days, and credit cards will reflect in the next billing cycle.

Cancellation Policy

Cancellation requests will be accepted within 24 hrs of placing the order for a full refund.

If the product is already in transit, an in-transit cancellation fee of 10% of the order value will be charged to cover shipping costs.

To cancel, contact Customer Service at +91 8005629558 (Mon-Sat 10 AM-7 PM IST) or email support@kraafty.com. Refunds will be made via the same payment mode.

Need Help?

For any assistance contact our Customer Service at +91 8005629558 (Mon-Sat 10 AM-7 PM IST) or email support@kraafty.com. You can also submit a return request via My Account → Submit a Support Request.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kraafty.com. Please note that returns will need to be sent to the following address: [C-11 Raghunath Colony, Galta Gate, Jaipur, India, 302003] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kraafty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kraafty.com.