Shipping & Delivery Policy
At Kraafty.com, it is our endeavour to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within the time stipulated by us. Please peruse our Shipping & Delivery Policy outlined below.
Types of Shipping Available – India
- Normal Shipping: Surface transport – 7-10 business days
- Express Shipping: Air transport – 4-5 business days
Shipping Charges – Domestic Orders
All shipping charges are mentioned on the product page. Fumigation & handling are based on actuals. Charges may vary depending upon volume, weight and fragility of the products.
Types of Shipping Available – International
- Stranded Shipping: Air transport – 10-30 business days
- Express Shipping: Air transport – 4-8 business days
Shipping Charges – International Orders
All shipping charges are mentioned on the product page. Fumigation & handling are based on actuals. Duties and taxes will be extra for all orders as per each country’s custom policy. Buyers are responsible for paying their country’s duties & taxes. (Charges may vary depending upon volume, weight and fragility.)
Extra Handling Charges
Additional handling charges are applicable on Furniture, Lighting, Wall Clocks & Mirrors.
Note: Estimated delivery time might vary during sale periods or other contingencies. For international buyers, customs inspections may cause additional delays.
Packaging
All items are carefully packaged at our fulfilment centre to avoid damage. Fragile items are packed with high-quality bubble sheets and air cushions. Products are wrapped and sealed with tamper-proof packaging to ensure you receive your order in perfect condition. If you notice any discrepancies, or if the package looks tampered with or damaged, please do not accept the package and immediately contact our Customer Service at +91 8005629558 (Mon-Sat 10 AM–7 PM IST) or email support@kraafty.com.
Delivery Time & Tracking Information
Please allow up to 7-10 business days for normal domestic deliveries and 10-30 business days for normal international deliveries from the day you receive the order confirmation. Delivery partners will attempt delivery once before the package is returned. Re-shipping charges for missed packages will be borne by the customer.
Provide a complete and accurate address including zip code and mobile number to facilitate faster delivery.
You will receive an email when the order is shipped and once it is delivered. For further assistance, contact Customer Service at +91 8005629558 (Mon-Sat 10 AM–7 PM IST) or email support@kraafty.com.
Payment Policy
Kraafty.com offers multiple payment options: all major Credit/Debit Cards, UPI and Net Banking. All Debit/Credit card information remains confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry, ensuring your personal information is safe.
